Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

✅ Eligibility for Returns

To be eligible for a return:

The item must be new, unused, and in the same condition as you received it
It must be in the original packaging with all tags (if applicable)
You must provide proof of purchase or order number

We accept returns for both defective and non-defective products, as long as the above conditions are met.

📩 How to Start a Return

To start a return, please contact us at:
📧 contact@pausemarket.net

If your return request is approved, we will send you:

Return instructions
The return address

⚠️ Items sent back without first requesting a return will not be accepted.

🚚 Return Shipping

Customers are responsible for return shipping costs.
We do not provide prepaid return labels.
Original shipping fees (if any) are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

🔄 Exchanges

We accept exchanges.
The fastest way to get the item you want is to return the item you have, and once the return is approved, place a new order for the replacement item.

❗ Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if:

The item is defective
The item is damaged
You received the wrong item
Parts are missing

In these cases, we will evaluate the issue and offer:

A replacement, or
A full or partial refund, depending on the situation

For faster resolution, please provide photos or videos showing the problem.

📦 Orders Marked as Delivered but Not Received

If tracking shows the order as delivered, but you did not receive it, you must provide:

A non-delivery confirmation from your local post office or carrier

If tracking confirms delivery and no proof is provided, we may not be able to issue a refund or replacement.

💳 Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved.

If approved:

Refunds are issued to your original payment method
Processing time on our side: within a few business days
Bank or credit card processing may take additional time before funds appear in your account

🚫 Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons.
If an item is non-returnable, it will be clearly stated on the product page.

📧 Contact Us

If you have any questions about returns or refunds, contact us at:
📧 contact@pausemarket.net