WHEN I WILL GET MY ORDER ?
When your order is placed you will receive a confirmation email. It then takes 1-4 business days to process your order. Orders placed on weekends and or holidays, are processed next business day. Customers will receive an email confirming their order shortly after the order is placed. If customer does not receive this email confirmation, please double check any spam folders.
We ship Monday through Friday with no interruption, excluding weekends and holidays.You will receive your tracking number as soon as your order is shipped via email.
We ship orders as soon as possible; however, this may not always be the same day that the order is placed. We do not guarantee processing time, delivery or shipment dates. All dates are estimated. Deliveries take on average, 5 -14 business days. Please allow 1 – 4 days for the tracking information to show. Transit begins the first business day after an order is shipped. In some rare case, the tracking information may not update but you will still receive your order.
WILL I BE CHARGED CUSTOMS FOR MY ORDER ?
We offer free shipping on all orders over $80 in the U.S. along with standard and express options for international orders.
We use outside delivery companie USPS,
P.O. BOXES OR APO BOXES
Please note that we do not deliver to PO Boxes or APO addresses.
For more information on international shipping, please contact us in contact@pausemarket.net
DELAYED PACKAGES ?
Orders are shipped to the delivery address as entered by the customer when they place their order. Please ensure your delivery details are correct, as we are unable to redirect packages or process any refunds once your order is placed.
We cannot guarantee delivery times, but provide estimates as provided by our carriers. Please note that FEDEX, UPS, DHL and USPS do not guarantee arrival dates of packages. We do not not take responsibility for any shipment delays by our carriers. We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 4 - 20 business days to process the order and we cannot be held liable for USPS guarantees. No refunds/exchanges for shipping costs will be given in these cases. Unfortunately we cannot offer refunds for packages delayed due to adverse weather conditions.
If the item is not delivered in time, please contact the carrier for an update. If the tracking doesn't update within 4 weeks, the package is considered missing at that point. If a package falls into this category, Pausemarket reserves the right to send a replacement. Refunds or returns are only available for orders that have been successfully received.
LOST OR STOLEN PACKAGES ?
Pausemarket.net provides customers with the option to track packages. Most of our shipments include Tracking with Indirect Signature Confirmation. If your tracking information states that your package(s) was “delivered” but you have not received it, first double-check the area where the carrier would have left it. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. If you are unable to locate your package, we taking the following steps:
CHANGING SHIPPING ADDRESS?
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
INCORRECT ADDRESSES?
Customers are responsible for ensuring they have entered a correct delivery address. We are unable to redirect packages or process any refunds once your order is placed. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you. We are not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) PLEASE take your time and make sure you provided all correct information. If you have made a mistake when ordering an item please get in touch as soon as possible by emailing contact@pausemarket.net and we will do our very best to update your delivery address if your item(s) have not been processed for shipment. If your order has not yet been delivered, we highly recommend contacting the carrier who is delivering your item to update your address details.